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Consumer Advice

Helpful Contacts

On this page you will find a list of helpful consumer contacts. Click on the type of organisation you require for full details. For Medway contacts, please go to our About Us page.

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Citizens advice bureaux

Citizens Advice Medway
Kingsley House, 37-39 Balmoral Road,
Gillingham

Kent
ME7 4PF

Telephone Advice Line: 01634 383760
FAX: 01634 383767
Open Mon - Thu from 9:30am

Drop-in opening times:
Mon, Tue, Thu and Fri 9:30am to 3:00pm

Email: advice-medwaycab@hotmail.co.uk


Internet advice: www.adviceguide.org.uk


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Information centres

Local Office
Riverside One
Dock Road
Chatham
Kent ME4 4SL

Opening times:
Monday to Thursday: 8.30am-5.15pm
Friday: 8.30am-4.45pm
Saturday: Closed

Chatham Contact Point offers an enhanced range of services including housing, council tax and benefits.

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Office of Fair Trading (OFT)

Office of Fair Trading
Fleetbank House
2 - 6 Salisbury Square
London EC4Y 8JX
Telephone: (020) 7211 8000
Fax: (020)7211 8800
Web Site: http://www.oft.gov.uk

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Other consumer contacts

Department for Business, Enterprise and Regulatory Reform (BERR)
Consumer Affairs & Competition Policy
Website: http://www.berr.gov.uk/

OFWAT
City Centre Tower
7 Hill Street
Birmingham
B5 4UA
Telephone: (0121) 625 1300

OFGEM (Office of Gas and Electricity Markets)
130 Wilton Road
London
SW1V 1LQ
Telephone: 0800 887777
Website: http://www.ofgem.com

OFCOM
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Telephone: (020) 7981 3040
Website: http://www.ofcom.org.uk

National Lottery Commision
2 Monck Street
London
SW1P 2BQ
Telephone: (0845) 712 5596

Local Authorities Coordinators of Regulatory Services
10 Albert Embankment
London
SE1 7SP

Telephone: (020) 7840 7200
Fax: (020) 7735 9977
Web Site: http://www.lacors.gov.uk

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Neighbouring Trading Standards departments

Kent County Council Trading Standards Department
P.O. Box 71
Ashford
Kent TN24 8WB

Telephone: 08457 585497

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Medway Council, Trading Standards Team,
Gun Wharf, Dock Road, Chatham, Kent, ME4 4TR

Telephone: 01634 333555    Fax: 01634 332006 
Electronic Mail: consumer.protection@medway.gov.uk
Internet Website:

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