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Consumer Advice

For consumer advice on you rights when purchasing goods or services, 
please contact:

Consumer Helpline
Tel: 08454 04 05 06

To make an enquiry or complain online, click here

They may refer complex enquiries or those requiring further action on to the Medway Trading Standards Team.

The Consumer Helpline is delivered by The Citizens Advice service who help you report a problem to Trading Standards

For advice to business, please see our business advice section.

You calls provide valuable information about Medway businesses and help us plan our enforcement campaigns which target rogue traders and specific problem areas.

This web site provides information and advice 24 hours a day to help consumers solve their own problems.

From this page you go to our self-help advice sheets. If you are a Medway trader or resident, we can send you leaflets including those produced by other organisations such as: the Office of Fair Trading, Business Innovation and Skills and Industry and DEFRA

Check latest news for updates.


Guidance notes and leaflets

Use our self-help advice sheet listing to find the advice you need.

If you cannot find a leaflet in our selection that meets your needs, please go to Your Views and send us an email detailing your requirements.


Medway Council, Trading Standards Team,
Gun Wharf, Dock Road, Chatham, Kent, ME4 4TR

Telephone: 01634 333555    Fax: 01634 332006 
Electronic Mail:
Internet Website:

Copyright © Medway 2012